Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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- Orders & Shipping
- Returns & Refunds
- Payments & Orders
- Product Information & Authenticity
- Product Care
- Customer Support
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Orders & Shipping
Q: How fast will I receive my order?
A: We offer rapid delivery. Orders placed before 2:00 PM (local time) on business days qualify for same-day delivery within our service area. Orders after 2:00 PM are processed the next business day.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times and customs charges vary depending on destination. Customers are responsible for customs duties and import taxes.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Q: What if my package is lost or delayed?
A: Contact us immediately at muhammadshaficollection@gmail.com with your order details. We will investigate and assist you promptly.
Returns & Refunds
Q: What is your return policy?
A: You can request a return within 5 days of delivery for unused, undamaged items in original packaging with tags. Customized or personalized items cannot be returned.
Q: How do I initiate a return?
A: Email muhammadshaficollection@gmail.com within 5 days to request a return authorization and instructions.
Q: Who pays for return shipping?
A: Customers cover the return shipping costs and any parcel collection fees. Original shipping fees are non-refundable.
Q: When will I get my refund?
A: After we receive and inspect the returned item, refunds will be processed within 5-7 business days minus applicable shipping fees.
Payments & Orders
Q: What payment methods are accepted?
A: We accept major credit/debit cards, bank transfers, and other secure payment methods available on our website.
Q: Can I cancel my order?
A: Orders can be cancelled within 24 hours of placement. After that, cancellation may not be possible, especially for custom orders.
Product Information & Authenticity
Q: Are your gemstones and pearls authentic?
A: Yes, all our products are genuine and sourced from trusted suppliers. We provide certificates of authenticity where applicable.
Q: Do you offer warranties on your products?
A: Yes, certain products come with warranties. Please check the product description or contact us for details.
Q: Can I customize my jewelry?
A: Yes, we offer custom designs tailored to your preferences. Contact us to discuss your ideas.
Product Care
Q: How should I care for my jewelry and gemstones?
A: Avoid exposure to harsh chemicals, clean gently with a soft cloth, and store items separately to prevent scratches or damage.
Customer Support
Q: How can I contact you for support?
A: Please email us anytime at muhammadshaficollection@gmail.com. We aim to respond promptly to all inquiries.
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